Frequently asked questions

We quote per job, not by the hour, based on the details and photos you send us. That price is fixed as long as the home matches what we were shown, if something’s quite different on the day, we’ll always talk to you about it before doing anything, never surprise you with a different bill afterwards.

Regular cleans, deep cleans, and end of lease cleans. If there’s something specific you need done, just ask, we’ll sort it out where we can.

Weekly, fortnightly, monthly, or a one-off, whatever suits your household.

Yes, everything’s included in the price, nothing for you to supply. If you’d rather we use your own products or equipment, just let us know and we’ll work with what you’ve got.

A regular clean keeps your home consistently clean, a deep clean resets the whole home, and an end of lease clean is built for getting your bond back.

Cash, bank transfer, or by card through the invoice we send you.

Yes, an invoice is sent after each clean.

Wherever we can, yes. It’s a win-win, you get familiarity and no re-explaining your home to someone new, and we get to know your place properly too.

We’ll look into what happened first. If it was something we agreed to do and we missed it, we own it and come back to make it right.

Honestly, not much. Just let us know ahead of time if there’s anything specific, personal items you’d rather we left alone, or any other instructions. Parking instructions really help the team too. Other than that, a friendly welcome goes a long way, we’re people too, and we do our best work when we feel like part of the household.

Absolutely, that’s exactly the kind of job we’re here for, no judgement.

Yes, just give us a bit of notice and we’ll adjust the schedule.

We’re based in and focus on the Inner West, Dulwich Hill, Marrickville, Haberfield, Summer Hill, Ashbury, Hurlstone Park, Leichhardt, Petersham, Newtown, Annandale and Camperdown. Not sure if you’re in range? Just reach out and ask.

Yes, fully insured.